Client overview
Multiconsult stands as a premier engineering and design consultancy, publicly traded on the Oslo Stock Exchange. With a rich heritage dating back to 1908, the company leverages its workforce of over 3,000 skilled professionals to deliver comprehensive services including multidisciplinary consulting and design, project engineering and management, verification, inspection, supervision, and architecture. Their expertise extends both within Norway and internationally, with several fully owned international subsidiaries. Multiconsult has established itself as a global leader in environmental engineering, particularly in the planning and development of hydropower stations, dams, underground facilities, onshore wind farms, and solar plants.
The challenge
How did you manage your CVs, resumes, and case studies prior to using CV Partner?
Prior to CV Partner, we had the CVs and resumes as individual word files in our document management system. All employees had access to the Word version of their CV and were encouraged to keep it updated. This CV was then copied to a proposal folder for tailoring for a proposal.
Individual word files in document management system
Manual creation of bid-specific versions
Endless copying, pasting, and reformatting content
Why Flowcase?
We completed a cost/benefit analysis which included a calculation of time saved when we decided to start using Flowcase back in 2019.
"We particularly enjoy the simplicity of copying a CV or a Case Study to a proposal and exporting it in a bid or proposal specific format. This saves us a great deal of unnecessary copying and pasting."
How Flowcase helped
What would you say is the primary benefit of having Flowcase in your organization today?
The main benefit is to have a searchable, structured database of all resources in our company. We also work more iteratively, and improved versions of content are re-used when we copy it back to the master version. We particularly enjoy the simplicity of copying a master version of a CV, resume, or a case study to a proposal and exporting it to a bid- or proposal specific format. This saves us a great deal of unnecessary copying and pasting. Lastly, our employees report that the system is user friendly, allowing them to more easily keep their CV or resume updated.
What was your experience importing CVs, resumes, and case studies from Word and Excel?
Import of new users, departments and data from our other systems have worked very well. We have taken our departments onboard Flowcase in stages. We ensured top management support, and each department head or manager has been involved in the process, creating a champion in each department. Lastly, importing the CVs and resumes from Word has proven to be a great time-saver, making the implementation a success.
How do your colleagues in the international part of your company embrace Flowcase?
Our UK office was able to get started with the tool out of the box. We also have added users in our international offices, including Zambia and Kenya. Also, our colleagues at Link Arkitektur are onboard with Flowcase. Flowcase allows us to easily collaborate across departments, countries and even languages.
Your Renewable Energy team mostly work on international bids and projects, and use a wide range of NGO and bid specific CV, resume, and case study templates - how has Flowcase affected this part of the organization?
Flowcase was able to create the bid and proposal-specific CV formats that we need for our international business. In addition, the Customer Success and Template Teams have been efficient when we needed to create new versions or iterate on our designs. The template feature in Flowcase has saved us a lot of time and at the same time allowed us to focus on increasing the quality of our content.
What would you have done differently looking back at the onboarding process?
We are overall very satisfied with the onboarding process and the support we received. We could even see the data quality improve during the implementation project, which proves that this was a high priority with the Flowcase team. One key finding during the pilot phase was taken into account when more departments were to join. For our first pilot, we might have imported too many reference projects (Case Studies) and we could have quality assured the data before importing it. We took this experience with us when we rolled out Flowcase to the rest of the organization.
What is your experience working with the Flowcase customer success team?
The support we have received from our Customer Success Manager Flowcase has been excellent. We always get quick and comprehensive answers to any question, both on email, video and in the support chat.
