Client overview
SYSCO is a company dedicated to creating digital solutions that bridge the gap between technology and business processes. By harnessing the power of increased digitalization, SYSCO helps its clients operate more efficiently. The company believes in creating strong digital stories where industry expertise meets technological competence. SYSCO’s team, known for its digital prowess, works with some of the most demanding customers in the Nordic region, building solid relationships with top technology vendors and nurturing the skills and experience of their employees.
The challenge
SYSCO manages multiple projects and technologies across a wide variety of industries. Depending on the project, either industry knowledge or technical expertise may take precedence. SYSCO needed a solution that provided an accurate overview of their consultants’ competencies and past projects, enabling them to find the right expertise for each assignment. Additionally, they sought a tool to streamline the selling of consultancy and professional services.
A further challenge came with user management. For IT systems with hundreds of users, it’s crucial to automate processes like user creation, management, and deletion. SYSCO recognized the need for a system that could automatically handle these tasks as employees joined or left the company, reducing manual labor and potential errors. Integrating Flowcase’s API into their master data system was the solution they needed.
Why Flowcase
Flowcase's API offered SYSCO the flexibility they required, allowing them to automate processes like adding or deleting users and ensuring this information was synchronized across other systems.
How Flowcase helped
SYSCO built a solution on Oracle’s integration platform (Oracle Service Bus), leveraging Flowcase’s API to automate user provisioning. This integration allowed SYSCO to automate tasks like account creation for new employees and account deletion when employees left. The solution also supported department changes and promotions, ensuring the right user access at all times. This automation reduced manual effort, increased accuracy, and ensured data privacy. With Flowcase’s API, SYSCO was able to streamline processes, saving time and reducing the risk of human error.
”Finally we can get our CV information available and treat it as data instead of just a PDF document - and with the Flowcase API we can create integrations with most types of systems.”
Flowcase API
Flowcase provides a well-documented, robust API that offers full access to all its functionalities. The REST API, using the JSON data format and HTTPs, ensures seamless integration, and is available 24/7. Flowcase also assists clients with best practices, testing, and error management, offering a test environment for verifying integrations before they go live.
Conclusion
SYSCO and Flowcase recommend that any company with over 100 users integrate SSO and user provisioning. Doing so ensures compliance, saves time, and reduces manual effort. SYSCO plans to expand their use of Flowcase by developing more functionality on top of the platform. One initiative involves creating an automated solution that reminds consultants to update their CVs, both through regular email notifications and at key moments such as project completions. This proactive approach, combined with the right data and integration tools, allows SYSCO to fully capitalize on their systems, optimizing both technical and business processes.
